Dr. Brain has independently built China’s soundest service system for project implementation, operation, and maintenance, allowing timely and comprehensive solutions and personalized products for customers, and maximizing responsiveness and efficiency by complementing with partners’ service resources
Project implementation
When just founded, Dr. Brain established a preliminary internal quality management system following ISO 13485:2016, the Medical Device Quality Management System standard, with reference to the Capability Maturity Model (CMM) for software.
On Jan 15, 2020, Dr. Brain obtained the medical device registration certificate for medical imaging transmission and processing software (GFDA No.20202210069), which is a major milestone in the development of its medical quality management system. In the meantime, a number of products are undergoing the NMPA, CE, and FDA certification, and are expected to complete the process successively.
With a scientific and stringent attitude, Dr. Brain will continue to improve the quality management system as a cornerstone to support its endeavor to become the industry's leading developer, manufacturer, and provider of precision medicine systems, medical imaging information systems and tele-medicine systems.
After-Sales service
Dr. Brain has established multiple branches and a network of services throughout the country to support customers through diversified approaches.
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Remote control diagnostics
Our technical support staff can arrive on site for timely service when remote support doesn’t work.
Track the operation status of the user’s system to ensure smooth running
Perform regular inspection and maintenance to identify and tackle issues in a timely manner